Most of the families we help are first mentioned to us by someone else: a neighbor, a teacher, a village council member, a nurse. We write the name down and, within a few weeks, a member of our team goes to the house.
The visit
A home visit is a conversation, not an inspection. We sit down, usually outside, and ask what is happening. We look at the roof and the walls, at what is cooking, at who is in school and who is ill, and we ask what the family itself thinks would change things. We write it all in the same notebook template, so that two different team members would come back with the same picture.
When a family appeal is the right answer
We organize a family appeal when a one-time intervention truly changes a family's situation: a roof, a medical bill, a year of school fees, a small stock for a market stall. We do not organize one when the need is ongoing and better served by a program, or when the family does not want its story told. In both cases we say so, and we still try to help in another way.
What we promise
The family reviews its story before it is published and chooses the photos. We tell them what was raised and show them what it bought. And we go back: every family appeal has a follow-up visit, and what we find there is posted in our updates.
