Help center

Before you contribute.

Answers about appeals, payments, receipts and getting support.

How do I contribute to an appeal?

Open an appeal, read its story and select Donate. Choose one of the available amounts or enter your own, then continue to our secure checkout to enter your payment details. You can contribute without creating an account.

Which payment methods can I use?

Visa, Mastercard, American Express and Discover cards, and Apple Pay and Google Pay where your device supports them. The available methods are displayed on the checkout page and may vary by your location and device. Review the amount and currency before confirming your payment.

Can I give monthly, and can I cancel?

Yes. Choose Give monthly when you donate. After your first monthly gift you receive a secure link to manage it, where you can change the amount or cancel at any time. You can also write to our team and we will do it for you.

How is my donation designated?

Gifts to an appeal fund that appeal. If an appeal raises more than its goal or cannot proceed, the extra goes to the general fund, which supports the programs and appeals where it is needed most. You can choose a program for a general gift at checkout.

How will the funds be used?

Read the appeal's story and use-of-funds section for the plan and the budget. Receipts and photos are posted in the appeal's updates as the money is spent. If you need more detail about delivery, the beneficiary or the appeal, contact our team before contributing.

Is my donation secure?

Yes. Your payment is completed on a secure, encrypted checkout page run by our payment processor, so your card details are never entered on this website and never stored by the Institute. We guarantee a full refund for up to one year in the rare case of fraud.

Will I receive a receipt?

Yes. A receipt is sent to the email address you enter at checkout right after your gift. Please keep it for your records. Whether a gift is tax-deductible depends on the country you live in and how you give; our team can tell you what applies to you.

How can I get help with a receipt or payment?

Email support@internationalinstituteforsocialimpact.org with the appeal name, payment date and the email used at checkout. Please do not send card numbers or other sensitive payment details.

Why do some appeals have more photos than others?

Families choose which photos may be shared, and some choose none. Every appeal includes the story, the goal, the use of funds, the organizer and a contribution link, whatever the photos.

Where can I find organization documents?

Visit Accountability for organization information and instructions to request available documents, and Transparency & verification to verify us independently. For a contribution acknowledgment or questions about a specific appeal, contact our team.

Still have a question?

Include the appeal name so we can help you find the right information.

Contact our team

Stay close to the work

Photos from deliveries and home visits, appeal updates and news from our team, a few times a year.